Entité
Lagardère Travel Retail est l'un des leaders mondiaux du Travel Retail, au service des passagers dans les aéroports, les gares et autres concessions dans 42 pays. L'une des deux divisions du groupe Lagardère, Lagardère Travel Retail répond aux besoins des passagers et des concédants de façon holistique à travers un réseau de plus de 5 000 points de vente Travel Essentials, Duty Free & Fashion et Foodservice. Le groupe s'est engagé à créer des expériences de voyage plus responsables dans le cadre de sa stratégie RSE (P.E.P.S) ainsi qu'à contribuer à la neutralité carbone globale d'ici fin 2023. En 2022, Lagardère Travel Retail a réalisé un chiffre d'affaires de 5.2 milliards d'euros.
Référence
2024-8736
The Operational Excellence and quality manager’s responsibilities will be the following:
- Bring first level 360° support to countries upon request: visit stores to identify points of improvement or solve specific issues – help countries to design and implement actions plans. Bring first level solutions; involve and coordinate with the relevant experts (Concept, Offer, Store Design…) for more complex topics
- Ensure project management and coordination to major opening and action plans implementation on existing operations: act as project manager coordinating all retroplanning before and during opening, coordinate opening team and experts; manage project team meetings and Steering Committees, reporting to country CEO and regional COO
- Define and document Group operational standards; manage and enrich quality tools and processes (incl. audit tools, online reviews, Net Promoter Score and customer surveys, etc…)for all businesses operated (excl. Fashion), in an efficient manner taking into account variety of operations and local organization within the Group
- Participate in the elaboration and roll out of a 360° Group audit and quality program: principes, tools, store visit and audits, teams training and motivation in collaboration with HR…
- Train operational teams for the good implementation of operational standards and quality tools / processes
You have a Master in Management or Engineering and ideally you have :
- Minimum 8 years of professional experience in Retail Operations and Operational quality
An international experience -
You have a good command of project management (organisation, coordination, prioritization, etc.) and Microsoft Office (in particular Excel and PowerPoint). You have analytical skills et you are fluent in English and French (spoken and written).
You have a taste for challenge and are recognised for your flexibility, curiosity, your autonomy and decision-making. You have the capacity to manage various tasks and projects and deliver ambitious results, and good anticipation, organization and priority management skills. You have a strong interest for operations, field and hand-on approach.
You also have synthesis skills (oral and written) and good communication and interpersonal skills.
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